Refund policy

Return conditions for private customers

No returns will be accepted for the following products, as established by LAW 47/2002, of December 19, reforming Law 7/1996, of January 15, on the Regulation of Retail Trade:

• Supply contracts for goods whose price is subject to fluctuations in financial market coefficients that the seller cannot control.
• Supply contracts for goods made to the consumer's specifications or clearly personalized, or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.
• Supply contracts for sound or video recordings, discs, and computer software that have been unsealed by the consumer, as well as computer files, supplied electronically, capable of being downloaded or reproduced immediately for permanent use.
• Supply contracts for daily press, periodicals, and magazines.

All merchandise must be returned in its original packaging with all the accessories it contains, in perfect condition and protected, avoiding stickers, seals, or adhesive tapes directly on the surface or packaging of the item. Otherwise, Cerveza SanFrutos (Cervezas Segovia S.L.) reserves the right to refuse the return.

Once the merchandise is received and verified to be in perfect condition, the refund of the amount will be processed if so indicated.

Transport costs arising from the return shall be borne by the customer.

Refunds via bank transfer for returns will have a maximum period of 30 days due to administrative procedures, although we try to ensure they do not take longer than 7 days.

General conditions

Once the order is confirmed and the full indicated amount has been paid, it will be processed and shipped to the delivery address provided within approximately 48/72 hours. Cerveza SanFrutos will make every effort to meet the indicated delivery time, informing the customer via email or telephone of any circumstance that could affect the usual delivery period.

Because the Cerveza SanFrutos online catalog aggregates the availability of products that may be locally decentralized, it could happen that, in orders of more than one product, several shipments are made and therefore partial deliveries are carried out until the order is completed.

In the case of confirmed orders that include products with different delivery times, Cerveza SanFrutos will by default process the shipment when all products are available, informing you in a detailed and timely manner. The customer may request a first shipment with the products available at the time of order confirmation and a second one when the remaining ones become available. In this case, the customer must bear the additional cost of the second shipment.

At the time of delivery, you must carefully verify the condition in which the merchandise is delivered and the number of packages delivered according to what is indicated on the carrier's delivery note. In the event of errors in the delivery received or if it is visibly damaged, it is important that this is stated on the carrier's delivery note and that these facts are made known to Cerveza SanFrutos, as well as to the transport agency, within 24 hours and in writing via email to info@cervezasanfrutos.com or by any other means.

Important: Claims made after 24 hours from delivery cannot be accepted.

Cervezas SanFrutos shall not be liable for damages that may arise from the delay or lack of delivery of the merchandise, especially for loss of profits or any consequential damage or prejudice derived from delay or loss of production that, as a consequence of the delay, the Customer might suffer.

If you have any questions, write to us at info@cervezasanfrutos.com and we will try to resolve them.